General Questions

1. What types of products do you offer?
We offer a wide range of water sports equipment, including kayaks, paddleboards, canoes, and accessories. Our products cater to all skill levels, from beginners to advanced enthusiasts.

2. Do you have a physical store?
Yes, we do have a physical store located in Northern Kites, Coastal Drive, Wallasey, CH45 3PZ, United Kingdom. You're welcome to visit us for expert advice, to try out products, and to make purchases in person.

Ordering and Payment

3. How can I place an order?
You can place an order through our website by adding products to your cart and checking out securely. If you prefer, you can also call our customer service team to place an order over the phone.

4. What payment methods do you accept?
We accept a variety of payment methods - Visa, MasterCard, American Express, maestro, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna. All transactions are processed securely.

Shipping and Delivery

5. What are your shipping options?
We offer standard and express shipping options across the UK. The shipping cost will be calculated at checkout based on your location and the weight of your order.

6. How long does delivery take?

• Standard Delivery: Typically 2-4 working days.
• Express Delivery: Usually 1-3 working days.
  Please note that delivery may take a bit longer depending on your location, holidays and during peak times. To know more about detailed shipping information please visit our Shipping policy page.

7. Do you deliver internationally?
Currently, we only deliver within the UK.

Returns and Exchanges

8. What is your returns policy?
We want you to be completely satisfied with your purchase. If you are not happy with your product, you can return it within 14 days for a full refund or exchange, provided it is unused and in its original packaging.

9. How do I initiate a return?
To initiate a return, please contact our customer service team at  info@northernwatersports.co.uk with your order number and the reason for your return. We will provide you with instructions on returning your item.

Product Information

10. Do your products come with a warranty?
Yes, most of our products come with a manufacturer's warranty that covers defects in materials and workmanship. Specific warranty details can be found on the product pages.

11. How can I find out more about a specific product?
Each product page contains detailed descriptions, specifications, and user reviews. If you have further questions, feel free to reach out to our customer service team.

Customer Support

12. How can I contact customer service?
You can contact our customer service team via the following methods:

• Phone: 0151 662 0318
• Email:  info@northernwatersports.co.uk
• Live Chat: Available on our website during business hours.

Safety and Usage

13. What safety gear should I consider for water sports?
We recommend wearing a buoyancy aid or life jacket, appropriate clothing for the weather conditions, and using a helmet if necessary (especially for kayaking). Always check local guidelines and safety regulations.

Additional Help

14. Do you offer product demonstrations or workshops?
Yes, we periodically host product demonstrations and workshops to help you learn about our products and improve your skills. Please check our website or subscribe to our newsletter for upcoming events.